Return & Refund Policy
Return & Refund Policy — amtiot.com
At Amtiot, customer confidence and satisfaction are at the heart of everything we do. This Return & Refund Policy outlines the conditions, timelines, and processes for returns, refunds, and exchanges for all orders placed through amtiot.com.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
| Requirement | Description |
| Return Window | Returns must be requested within 30 days of delivery. |
| Product Condition | Items must be unused, unworn, unwashed, and in original packaging with all tags attached. |
| Proof of Purchase | A valid order number or receipt is required. |
| Eligible Products | Applies to all apparel and accessories purchased directly from our website. |
We may decline returns showing signs of wear, damage, odor, stains, or misuse.
2. Non-Returnable Items
Some items cannot be returned due to hygiene or final-sale restrictions.
| Item Type | Reason |
| Clearance or Final Sale Items | Marked down permanently, non-refundable. |
| Gift Cards | Cannot be exchanged or refunded. |
| Custom or Personalized Items | Created specifically for you; only eligible if defective. |
| Items Damaged After Delivery | Not eligible for refund or exchange. |
3. How to Request a Return
To initiate a return, contact our support team:
Please include:
- Order number
- Item(s) to return
- Reason for return
Our support team will respond within 24 hours with:
- Return approval
- A prepaid label (if applicable)
- Packing instructions
Return Processing Timeline
| Step | Description | Timeframe |
| Return Request | Customer sends request | Day 0 |
| Approval | Team reviews and responds | 24 hours |
| Customer Ships Item | You must ship item back | Within 14 days of approval |
| Delivery to Facility | Carrier delivers the return | 3–7 business days |
| Inspection | Condition check | 2–3 business days |
4. Return Shipping Costs (UPDATED – FREE FOR ALL CASES)
We believe returns should be simple and worry-free. All returns, exchanges, and refund requests are 100% free in every case. There are no return shipping fees, no restocking fees, and no hidden charges.
| Scenario | Cost |
| Customer return (changed mind, wrong size, not as expected) | Free return shipping |
| Return due to our error (defective or wrong item) | Free return shipping |
| Exchanges | Free return shipping + free reshipment |
| Damaged / incorrect items | Free return shipping + free replacement |
| All other situations | Free in all cases |
5. Refund Policy (5 BUSINESS DAYS – FREE)
Refunds are issued after the returned item passes inspection.
| Refund Stage | Timeline |
| Item received | 1–2 business days |
| Inspection | 1–2 business days |
| Refund initiated | Same day after inspection |
| Bank processing | 1–2 business days |
Total estimated refund time: Up to 5 business days.
Important Notes:
- Refunds go back to the original payment method only.
- All refunds are free, and no deduction is ever applied.
6. Exchanges
You may request an exchange for a different size, color, or item.
| Requirement | Details |
| Stock Availability | Exchange depends on stock status. |
| Condition | Item must be new, unused, unworn. |
| Shipping | Free return shipping + free reshipment. |
7. Damaged, Defective, or Incorrect Items
Contact us within 7 days of delivery.
| Issue | Resolution |
| Damaged item | Free replacement or refund |
| Manufacturing defect | Free replacement or refund |
| Incorrect item shipped | Free replacement + prepaid label |
| Missing item | Reshipped at no cost |
Photo evidence may be requested to speed up processing.
8. Cancellations & Order Changes
Orders may be canceled if they have NOT been processed yet.
| Order Status | Cancellation Availability |
| Not processed | Free cancellation |
| In processing | Not guaranteed |
| Shipped | Cannot be canceled; must follow return process |
9. Customer Responsibilities
Customers must ensure:
- Shipping address is accurate
- Items are returned in approved condition
- Return labels (if provided) are used correctly
- Items are shipped back within 14 days of approval
10. Contact Information
For returns or questions:
11. Policy Updates
We reserve the right to update or revise this policy at any time. The latest version will always be shown on this page.